Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we believe that online gaming should be an enjoyable form of entertainment. It is important to understand that gambling is never a reliable way to earn money or solve financial problems. Always gamble within your means and only with money you can afford to lose.
Age Verification
In the UK, you must be at least 18 years of age to gamble. Mystake is committed to preventing underage gambling. We verify the age of all players during registration and reserve the right to request proof of identity at any time. If you are under 18, please do not attempt to register or use our services.
Warning Signs of Problem Gambling
Recognise the warning signs of problem gambling. If you experience any of the following, please seek help:
- Constantly chasing losses by gambling more to recover money lost
- Hiding your gambling activity or lying about the amount you gamble
- Spending more time and money on gambling than intended
- Neglecting family, work, or personal responsibilities due to gambling
- Feeling anxious or irritable when not gambling
- Gambling to escape problems, stress, or negative emotions
- Borrowing money to fund gambling activities
- Unsuccessful attempts to reduce or control gambling
- Experiencing financial difficulties due to gambling
- Friends or family expressing concern about your gambling behaviour
Self-Help Tools
Mystake provides several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you are willing to deposit within a specified period (daily, weekly, or monthly).
- Loss Limits: Set a maximum amount you are willing to lose in a given timeframe.
- Reality Checks: Receive periodic reminders of how long you have been playing and how much you have wagered.
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel your gambling is becoming problematic.
- Time-Out: Take a break from gaming for a specified period without permanently closing your account.
To access these tools, visit your account settings or contact our customer support team for assistance.
Support Organisations
If you or someone you know is struggling with gambling, help is available. Please contact one of the organisations below:
United Kingdom
- GamCare — Free, confidential support and counselling services for problem gamblers and their families.
Website: www.gamcare.org.uk
Phone: 0808 8020 133 - GamStop — The UK's National Self-Exclusion Scheme. Register to self-exclude from all online gambling companies licensed in Great Britain.
Website: www.gamstop.co.uk - Gamblers Anonymous — A peer support programme for people with a gambling problem.
Website: www.gamblersanonymous.org.uk
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Telephone Counselling: 0800 1 372 700
Need Help?
If you are experiencing problems with gambling, do not hesitate to seek professional help. Support is available 24/7 from trained counsellors and support organisations. Your health and wellbeing are our priority.
Take action today: Contact GamCare, GamStop, or a support organisation in your jurisdiction. It is never too late to ask for help.